Refund policy
Return & Refund Policy
Last updated: June 6, 2026
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Be returned within 30 days of delivery
- Be in its original condition with all tags attached
- Not be altered or modified in any way
- Not be worn or used
If your item meets these conditions, you may proceed with requesting a return.
How to Request a Return
To initiate the return process, please contact our support team via email at support@kaidos.shop. We will respond to your request within 1-2 business days with further instructions. Please ensure you provide your order number and a clear explanation for the return in your initial email.
Refunds
Once we receive your returned item, our team will inspect it to ensure it meets the conditions outlined above. If approved, a refund will be processed within 5-7 business days. Refunds will be issued to the original payment method through Shopify Payments. Please note that bank processing times may vary, and it may take a few additional days for the refund to appear in your account.
Late or Missing Refunds
If you haven't received a refund yet, please check your bank account again or contact your bank for more information. If you still have not received your refund, please contact our support team at support@kaidos.shop and we will investigate the matter further.
Exchanges
We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact our support team and we will guide you through the exchange process. Please note that exchanges are subject to availability, and we reserve the right to refuse an exchange if the item is no longer in stock.
Return Shipping
The customer is responsible for paying return shipping costs. We recommend using a trackable shipping service, especially for orders over $75, to ensure the safe return of your item. Please keep a record of your tracking number, as we cannot be held responsible for lost or undelivered returns.